Tim Hortons

sandy 2 months ago

Very disappointed in my last take out ! I am a regular to this Tim’s & I had ordered 2 items online that were a drink and a croissant sandwich and they did not have the croissant or some of the drinks ingredients. So, they asked to give me something else. I replaced my items but there was a price difference. The barista was very unpleasant to deal with and when asked about the price difference, she responded “Oh I don’t think you can do that” so she went to talk to her manager in the back and decided to refund the drink and charge me for the current refresher. Food quality was horrible as well. Biscuit was stale and falling apart I had to throw away the whole sandwich.

Chris Hess, J.D. 6 months ago

Bad experience every time. The first couple times I attempted to try this place the line moved so slowly I ended up leaving after 15-20 minutes of not moving. When I finally got to order an ice cream for my 8 year old niece they refused to put just whipped cream on her ice cream. To clarify, they offer two options, plain ice cream or a deluxe option with whipped cream and sprinkles. My niece doesn’t like sprinkles and asked for just the whipped cream, so I said I’ll pay for the deluxe but just no sprinkles. The woman behind the counter refused saying they have to add everything if you get the deluxe. I spend a few minutes politely asking to just add this whipped cream for a kid to enjoy their ice cream and they would not do it. I was blown away at this absolute failure of customer service. Based on this experience I would never give this place another dime and I go to dozens of events at the PPL Center every year.

BeeTee Life (Bee) a year ago

I had a tuna sandwich and coffee. The bread was fresh but a little hard. The place was clean, and the music wasn’t too loud. However, when I placed my order, the lady named J. laughed at me, as if I was supposed to already know what was on their menu. It felt like she was trying to embarrass me. Fortunately, she was working alongside a customer-focused lady who quickly stepped in to clarify my request.

Robert Ronis a year ago

Tim Hortons is the ultimate money saver when you're at an event at the PPL center. They have hot food, sweets, coffee/tea/fountain drinks. For a hockey game we all get a chili and drink. It's a HUGE difference in $$ than getting food in the arena. The quality is good. The chili is obviously mass produced and in a bag before serving, but it's a hockey game not a 5 star restaurant. Staff is friendly but seem overwhelmed or understaffed. Line moves quickly. Clean and easily accessible from inside the PPL center.

Chuck DidntSuck 2 years ago

One of my favorite all time chain donuts is the maple stuffed donut from Timmy Ho's. I have had...a lot...I mean a lot of donuts in my life and this is firmly like top 3 from a chain. When I found out that I could grab some while watching some hockey at the PPL center it was an absolute game changer for me. I eventually found out that (especially in the morning call club) the PPL center has some other very good food too, but I always come back to Timmy for my fix. I can't say much for the ambiance here because I have never actually used the outside door and come during normal hours. I have had stuff here 4 times now and each time was during a hockey game so naturally the lines are long and they're running around like crazy in the back. They are definitely at least still friendly while trying to keep up with the masses.